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• Contact Us

• Are you experiencing difficulties in relation to the NHS? If so we can help resolve them.

• Do you know you have a say in how services are delivered in the NHS?

• Do you know we value your opinion?

• The Patient Experience Team are here to listen and take your views forward.

• Offer prompt, confidential help and advice to resolve problems quickly about the NHS care provided by:

- GPs, dentists, pharmacists, opticians

- Community services (eg, local clinic, health visitors,  district nurses etc)

- Mental health services

• Help contact other organisations who offer advice, including independant advocacy services

• Listen to our patients, carers and relatives, to improve patient care

• Provide information about local health services and support groups

• Give guidance on how to access the NHS Complaints Procedure

NHS Hounslow

Trust Headquarters

Sovereign Court

15 - 21 Staines Road

Hounslow

Middlesex   TW3 3HR

What about confidentiality?

All discussions and correspondence with the PALS team are confidential. Your concerns will only be shared with those members of staff who need to be aware of them in order to provide you with either a satisfactory response to your concerns or information concerning health care services.

If you have consulted the PALS team on behalf of a friend or relative, the PALS team will not be able to share confidential information about the patient with you, unless they have the patient’s express permission to do so. They will, however, be happy to give you general information about services and how they operate.

How can the PALS team be contacted?

If a member of the PALS team is not available to take your call, please leave a message and they will contact you as soon as they are available.

Send a fax directly to the PALS Office on – 020 8630 3000

E-mail the PALS office at – Pals@hounslowpct.nhs.uk

If you would like to meet with a PALS Officer in person this can be arranged. You should call the PALS free-phone number to make an appointment.